Terms

Terms and Conditions

Super Destinations Ltd — Booking Terms & Conditions

Last updated: May 2025

These Terms and Conditions govern all bookings made with Super Destinations Ltd (“we”, “us”, “our”), trading as Super Destinations. Our registered trading address is Sir Robert Peel House, 344–348 High Road, Ilford, Essex IG1 1QP.

A binding contract is formed as soon as you have made a payment and we have issued a confirmation invoice. This contract is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.

We are an ATOL-protected travel company (ATOL number 10713), licensed by the Civil Aviation Authority (CAA). Our package holidays are sold in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018. Your statutory rights as a consumer are not affected by these Terms and Conditions.

1. ATOL Financial Protection

All flights and flight-inclusive holidays sold on this website are financially protected under the ATOL scheme administered by the Civil Aviation Authority.

When you purchase an ATOL-protected product, you will receive an ATOL Certificate setting out what is financially protected and who to contact if things go wrong.

In the unlikely event of our insolvency, the CAA will ensure your safe repatriation from abroad, and will arrange to refund money paid for bookings not yet commenced.

For full details, visit: www.caa.co.uk/atol-protection or www.atol.org.uk

2. Your Financial Protection (ATOL Statement)

When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate listing what is financially protected, where to get information, and who to contact if things go wrong.

We, or the suppliers named on your ATOL Certificate, will provide the services listed (or a suitable alternative). Where neither we nor the supplier are able to do so due to insolvency, an alternative ATOL holder may provide those services at no extra cost to you. If no alternative ATOL holder can be appointed, you may make a claim under the ATOL scheme or via your credit card issuer.

This holiday is a package holiday within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

3. Types of Booking

Package Holiday: A booking is classified as a package where at least two of the following are combined at the same time for the same trip: (a) transport; (b) accommodation; (c) another tourist service. Package holidays carry full protections under the Package Travel and Linked Travel Arrangements Regulations 2018.

Other Travel Arrangements: Where you book only flights, or book flights and accommodation at different times, or book a cruise, these are treated as individual travel arrangements. In these cases we act as a booking agent only, and your contract is primarily with the supplier (airline, hotel, or cruise operator).

4. Making a Booking & Online Bookings

By making a booking, you confirm that:

• You are 18 years of age or older
• You accept these Terms and Conditions on behalf of all members of your party
• You are responsible for all payments due from the party
• All passenger information (as it appears in valid passports) is accurate
• You are using your own credit or debit card (third-party cards are not accepted for online bookings)

Your payment will be verified against your booking and cardholder details. A confirmation invoice constitutes our acceptance of your booking.

5. Payments & Deposits

• A deposit is required at the time of booking, typically £100 per person (the exact amount varies by booking type)
• The full balance must be paid no later than 8 weeks (56 days) before departure
• If you book within 8 weeks of departure, full payment is required at time of booking
• If payment is not received by the required date, your booking may be cancelled and the deposit forfeited
• Online bookings require payment in full; for deposit-based bookings, please call our team directly

Card charges: – Visa / Mastercard credit card: 2% surcharge – American Express: 3% surcharge – Debit cards: No charge (unless registered outside the EU/UK: 2% surcharge)

Note on flight fares: Where a deposit has been paid on a flight booking, the fare is not guaranteed until full payment is received. We reserve the right to pass on any airline-imposed fare increases before full payment.

6. Travel Documents

We aim to issue travel documents electronically by email at least 14 days before departure. We cannot be held responsible for documents lost in transit. Recorded or registered post is available at an additional charge.

Documents will be sent to the billing address of the cardholder unless the passenger and cardholder are the same person.

7. Alterations by You

To request changes after booking, please confirm in writing. An amendment fee applies per booking, plus any charges levied by the supplier. Note that certain fare types (e.g. Apex tickets) may not be changeable and may incur cancellation charges of up to 100%.

8. Transferring Your Booking (Packages Only)

If you are unable to travel, you may transfer your booking to another person, subject to:

• All costs incurred by us in making the transfer being met jointly by you and the transferee
• The travel arrangements remaining exactly the same
• An additional administration fee (to be advised by your consultant)

Air tickets, once issued, are non-transferable.

9. Cancellation by You

To cancel, you must notify us in writing. Cancellation charges reflect the costs we incur:

Package holidays:

Other travel arrangements (e.g. flight-only): Most discounted airline tickets carry a 100% cancellation charge. Refundable tickets will be processed within 8–12 weeks (sometimes longer). Tickets must be returned by recorded post.

Important: We strongly recommend purchasing comprehensive travel insurance at the time of booking to protect against unforeseen cancellation costs.

10. Alterations & Cancellation by Us

Minor changes (e.g. small schedule adjustments) will be notified to you as soon as possible. No compensation is payable for minor changes.

Significant changes (e.g. major time changes, change of resort area, price increases over 8%, downgrade of accommodation) entitle you to: (a) accept the amended arrangements; (b) accept an alternative holiday; or (c) cancel and receive a full refund.

We will not cancel your package holiday within 8 weeks of departure except for reasons of force majeure or non-payment of balance.

Force Majeure: No compensation is payable where cancellation or significant alteration is caused by events outside our reasonable control, including but not limited to war, civil unrest, terrorist activity, natural disaster, fire, extreme weather, nuclear incident, or epidemic/pandemic.

11. Pricing Policy

Prices are subject to availability. Once a confirmation invoice has been issued, prices may only change in the following circumstances:

• Changes in transportation costs (fuel surcharges, airfares)
• Changes in taxes, fees, or exchange rates

A variation of up to 2% of the invoice price will be absorbed by us. For increases above 8% of the invoice price, you are entitled to cancel and receive a full refund if you do so within 14 days of notification.

12. Flights

Flight times are provided by airlines and are estimates only. They may change due to air traffic control, weather, or operational reasons. We strongly advise you to reconfirm your flight details with the airline at least 72 hours before departure. A flight described as “direct” may not be non-stop.

13. Passport, Visa & Health Requirements

It is your responsibility to ensure you hold valid travel documents and comply with all entry requirements. Many countries require that your passport is valid for at least six months beyond your return date.

Useful resources: – Foreign travel advice: www.gov.uk/foreign-travel-advice – Health advice for travellers: www.travelhealthpro.org.uk

We accept no liability for passengers who fail to obtain the correct documentation.

14. Special Requests

We will pass on any special requests to the relevant supplier but cannot guarantee them.

15. Our Liability

We act as a booking agent for travel services provided by third-party suppliers (airlines, hotels, tour operators etc.). Our liability is limited accordingly:

• We accept no liability for any loss, injury, or death caused by a supplier, except where caused by our own proven negligence
• Our liability for package holidays is governed by the Package Travel and Linked Travel Arrangements Regulations 2018
• Nothing in these Terms limits our liability for death or personal injury caused by our own negligence

16. Complaints

If a problem arises during your holiday, please report it to the relevant supplier immediately. If unresolved, contact us as soon as possible on 0203 727 6363.

Upon your return, any unresolved complaint must be submitted in writing within 28 days, quoting your invoice number and booking reference. Failure to report problems at the time may affect your ability to claim compensation.

If your complaint cannot be resolved through our internal process, you may be entitled to refer it to an Alternative Dispute Resolution (ADR) scheme. Details of any applicable scheme will be provided on request.

17. Travel Insurance

We strongly recommend that all passengers take out comprehensive travel insurance for their entire journey, including cancellation, medical, and repatriation cover.

18. Group Bookings

Any booking with more than two adults is treated as a group booking. If any member of the group is unable to travel and is recorded as a “no show”, the total booking cost remains unchanged.

19. Your Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer under:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Package Travel and Linked Travel Arrangements Regulations 2018
• Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (ATOL)

20. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms are available only to UK residents (excluding the Channel Islands and Isle of Man).

21. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.