Terms & Conditions

1. Our Company

Super Destinations Ltd is registered in England and Wales (Company No. 08243733). Registered office: 344–348 High Road Ilford, Essex, IG1 1QP, UK.

We are a fully licensed travel agency: ATOL protected (licence no. 10713, regulated by the Civil Aviation Authority) and an accredited IATA member. References to "we", "us", and "our" in these terms refer to Super Destinations Ltd.

2. Making a Booking

When you make a booking with us, you confirm that:

• You are aged 18 or over and have the legal authority to enter into this contract
• You accept these Terms & Conditions on behalf of all persons included in the booking
• All information provided at the time of booking is accurate and complete
• You have read and understood our cancellation and amendment policies

A booking is confirmed only when we issue a written confirmation (email or document). Until that point, no contract exists between us.

Your booking confirmation will include your ATOL Certificate where your booking is ATOL protected. Please retain this document.

3. Payment Terms

Deposits

A non-refundable deposit is required at the time of booking. The deposit amount varies by booking type and will be clearly stated before you confirm. Paying a deposit confirms your acceptance of these terms.

Balance Payments

Full payment is required no later than 10 weeks (70 days) before departure unless otherwise stated on your confirmation. Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.

Late Bookings

For bookings made within 10 weeks of departure, full payment is required at the time of booking.

Accepted Payment Methods

We accept major credit and debit cards. Payment card details are processed securely by our PCI-DSS compliant payment providers. We do not store card details on our systems.

4. Pricing & Accuracy

All prices are quoted in pounds sterling (GBP) and include applicable taxes and charges unless stated otherwise. Prices on our website are subject to availability and may change at any time before booking is confirmed.

We reserve the right to correct pricing errors. If an error is discovered before your booking is confirmed, we will notify you and give you the option to proceed at the correct price or cancel without charge.

Price Match Guarantee

If you find an identical package at a lower price within 24 hours of booking, contact us and we will do our best to match it, subject to availability and supplier terms.

5. Changes & Amendments

Changes by You

If you wish to amend your booking after confirmation, we will endeavour to assist. Amendment requests must be made in writing to info@superdestinations.co.uk. Amendments are subject to:

• Availability from airlines, hotels, and other suppliers
• An administration fee of up to £50 per person per change
• Any additional costs charged by suppliers

Changes to lead passenger names may be treated as a cancellation and rebooking by some airlines.

Changes by Us

We reserve the right to make minor changes to your booking at any time. Minor changes include flight time alterations of less than 12 hours, airline changes, and accommodation upgrades. We will notify you of any changes as soon as possible.

In the event of a significant change (e.g., departure time changed by more than 12 hours, accommodation downgraded, resort changed), we will offer you the choice to: (a) accept the alternative, (b) transfer to another available holiday, or (c) cancel and receive a full refund.

6. Cancellation Policy

Cancellation by You

All cancellations must be notified in writing to info@superdestinations.co.uk. Cancellation charges apply from the date we receive your written notice, as follows:

• More than 70 days before departure: Loss of deposit only
• 43–70 days before departure: 50% of total booking cost
• 29–42 days before departure: 70% of total booking cost
• 15–28 days before departure: 90% of total booking cost
• 14 days or fewer before departure: 100% of total booking cost

We strongly recommend you take out comprehensive travel insurance that includes cancellation cover.

7. If We Cancel Your Booking

We reserve the right to cancel your booking in exceptional circumstances, including but not limited to: your failure to pay the balance by the due date, insufficient bookings for a group tour, or force majeure events.

If we cancel your booking (other than for non-payment or your fault), we will offer you: (a) a suitable alternative of equivalent or higher quality, or (b) a full refund of all monies paid.

We will not be liable for additional costs (e.g., independent flights, accommodation) not booked through us.

8. ATOL Financial Protection

9. Passports, Visas & Health Requirements

It is your responsibility to ensure that you and all members of your party hold valid travel documents, including:

• A valid passport with sufficient validity (most destinations require at least 6 months beyond your return date)
• Any required visas or entry authorisations (e.g., US ESTA, Australian ETA)
• Any required vaccinations or health documentation

We can provide general guidance but accept no liability for refusal of entry, deportation, or costs arising from inadequate documentation. Please check the latest requirements with the relevant embassies and the FCDO travel advice well in advance of travel.

10. Travel Insurance

We strongly recommend that all clients take out comprehensive travel insurance at the time of booking. Your insurance should cover, as a minimum:

• Cancellation and curtailment
• Medical expenses and emergency evacuation
• Personal liability
• Loss of baggage and personal belongings
• Missed departure

We are not responsible for any losses that adequate travel insurance would have covered.

11. Our Liability

We accept responsibility for the proper performance of the holiday arrangements we have contracted to provide, except where any failure is:

• Your own fault
• The fault of a third party not connected with the provision of your holiday
• Due to unusual or unforeseeable circumstances beyond our control (force majeure), including but not limited to war, terrorism, natural disasters, strikes, or pandemic

Our liability for compensation will not exceed the total cost of your booking. We are not liable for any indirect or consequential losses.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

12. Complaints Procedure

If you have a complaint during your holiday, please raise it with the relevant supplier (hotel, airline, etc.) immediately so they have the opportunity to resolve it. If it is not resolved, please report it to us as soon as possible by calling 0203 727 6363.

If your complaint remains unresolved after your return, please write to us within 28 days of your return date at info@superdestinations.co.uk, providing your booking reference and full details. We aim to respond within 28 days.

13. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable UK data protection law (UK GDPR and the Data Protection Act 2018). By making a booking, you consent to the processing of your data as described in our Privacy Policy, including sharing with airlines, hotels, and other suppliers as required to fulfil your booking.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or from any booking made with us shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The Package Travel and Linked Travel Arrangements Regulations 2018 apply to all our package holidays.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

• Email: info@superdestinations.co.uk
• Phone: 0203 727 6363 (7 days, 9:30am–10pm)
• Post: Super Destinations Ltd, 344–348 High Road Ilford, Essex, IG1 1QP, UK